OwlPoint is proud to announce it has extended our consulting partnership with AXELOS! This is our third year of working as an official partner, and Ow...
Training Discount Offer
ITSM Academy – Online Classes Now Discounted! Just because your team is working remotely doesn’t mean you can’t level-up their skill set –...
Announcing the ITIL 4 Readiness Evaluation Tool
As part of OwlPoint’s commitment to ITIL 4, we have developed an ITIL 4 Readiness Evaluation tool. This free web-based tool will help organiza...
The Importance of Service Desk Ticket Quality: Garbage In, Garbage Out
by Greg Smith It’s possible that I arrived at the topic of this article after a breakfast which consisted of a doughnut and two cups of coffee. But ...