People often confuse the existence of items such as process documents, knowledge articles and tool functionality with the effective and efficient use ...
Change Manager Challenges
Change Managers regularly face challenges unique to their role. If you’re new to Change Enablement, below highlights a few challenges you should pre...
Two Top IT Service Management Companies Join Forces to Provide Comprehensive Service to IT Leaders
Transforming individual knowledge into operational capabilities After working together in an informal partnership for years, OwlPoint and ITSM Academy...
Starting with an Assessment and Roadmap
Organizations often wonder where to start when attempting to improve, and if you follow the ITIL 4 Guiding Principles the answer is, “start wher...