A few weeks ago, AXELOS announced that they had completed the publication of all 34 ITIL 4 practice guides.
Making a change: What is the problem you’re trying to solve?
It’s surprising how often a team does not have a clear vision of the problem. Without knowing why you’re implementing ITIL 4, a new ITSM tool, th...
The Four Dimensions of ITIL 4 and the Changing World of Work
OwlPoint’s CEO Mark Blanke describes how ITIL 4's Four Dimensions can be used to address the new work from home operating environment most of us are...
Two Top IT Service Management Companies Join Forces to Provide Comprehensive Service to IT Leaders
Transforming individual knowledge into operational capabilities After working together in an informal partnership for years, OwlPoint and ITSM Academy...
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