Rather than attempting to rewrite the ITSM playbook, the latest iteration of ITIL has instead been packaged as more an expansion on the previous gener...
#Axelos
AXELOS is responsible for developing, enhancing and promoting best practice frameworks and methodologies. These are used globally by professionals working primarily in IT Service Management; Project, Program and Portfolio Management; and Cyber Resilience. ITIL® 4 – a framework for IT/digitally enabled services used all over the world – provides practical and proven guidance for establishing a service management system.