People often confuse the existence of items such as process documents, knowledge articles and tool functionality with the effective and efficient use ...
Introducing Experience Management
Are your customers sitting in 9C? When customers evaluate your service, do they remember the experience or the statistics? There is a better way to m...
Change Manager Challenges
Change Managers regularly face challenges unique to their role. If you’re new to Change Enablement, below highlights a few challenges you should pre...
Change Manager – 4 Key Attributes for this Unique Role
The key to a successful Change Enablement program is the Change Manager. What traits are needed for this unique role within ISTM?
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