wlPoint proudly announces a partnership with XLACollab, the global thought leader in enterprise-level Art and Science of Experience. With this partner...
ITIL Maturity Model and ITIL Assessment Q&A
With the upcoming changes to the ITIL Maturity Model soon to be released by AXELOS, OwlPoint answers common questions about the new Capability and Mat...
Experience Management in IT Service Management
Understanding the customer’s wants and needs is the proper starting place for such a decision. Even while the consumer world is focusing on the cust...
The ITIL Maturity Model
To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System, Continual Improvement, AXELOS has updated...
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