Previous versions of ITIL provided the framework for an organization’s IT Service Management capability, but often lacked in offering the guidance n...
Introducing High-Velocity IT
by Greg Smith What is High-Velocity IT? High-Velocity IT (HVIT) is the application of digital technology to significantly en...
Announcing the ITIL 4 Readiness Evaluation Tool
As part of OwlPoint’s commitment to ITIL 4, we have developed an ITIL 4 Readiness Evaluation tool. This free web-based tool will help organiza...
The Importance of Service Desk Ticket Quality: Garbage In, Garbage Out
by Greg Smith It’s possible that I arrived at the topic of this article after a breakfast which consisted of a doughnut and two cups of coffee. But ...
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