Remember the beginning of 2020? Back then – and by “back then” I mean four months ago – we were focused on growth and hitting revenue targets....
Two Top IT Service Management Companies Join Forces to Provide Comprehensive Service to IT Leaders
Transforming individual knowledge into operational capabilities After working together in an informal partnership for years, OwlPoint and ITSM Academy...
Get used to working from home and having remote employees
A recent article in The Atlantic made it clear that work after COVID-19 will never be the same. A lot of people who never thought they would be workin...
Starting with an Assessment and Roadmap
Organizations often wonder where to start when attempting to improve, and if you follow the ITIL 4 Guiding Principles the answer is, “start wher...
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