by Greg Smith What is High-Velocity IT? High-Velocity IT (HVIT) is the application of digital technology to significantly en...
The Importance of Service Desk Ticket Quality: Garbage In, Garbage Out
by Greg Smith It’s possible that I arrived at the topic of this article after a breakfast which consisted of a doughnut and two cups of coffee. But ...
Five IT and Business Strategy Alignment Considerations
I’ve noticed a trend over the last few years around the democratization of strategy and it’s effect of IT and Business strategy misalignment. Not ...
A Perspective of ServiceNow's Future
A couple weeks ago, Frank Slootman, CEO and Chairman of ServiceNow, announced he’s leaving his post as Chief Executive Officer, yet remains as Chair...