OwlPoint’s CEO Mark Blanke describes how ITIL 4's Four Dimensions can be used to address the new work from home operating environment most of us are...
Nothing is constant – except change
Remember the beginning of 2020? Back then – and by “back then” I mean four months ago – we were focused on growth and hitting revenue targets....
Get used to working from home and having remote employees
A recent article in The Atlantic made it clear that work after COVID-19 will never be the same. A lot of people who never thought they would be workin...
ITIL 4 and the 7 Guiding Principles
Previous versions of ITIL provided the framework for an organization’s IT Service Management capability, but often lacked in offering the guidance n...
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