Understanding the customer’s wants and needs is the proper starting place for such a decision. Even while the consumer world is focusing on the cust...
The ITIL Maturity Model
To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System, Continual Improvement, AXELOS has updated...
ITIL 4 and the Business
IT consistently impacts the business. From finance to human resources, each department voraciously consumes digital services – often without even re...
My Support Experience – Survey says…. DISSATISFIED
For years, IT has loved sending customers surveys to measure satisfaction with the service provided. Here us an example of an IT survey that failed to...
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