The key to a successful Change Enablement program is the Change Manager. What traits are needed for this unique role within ISTM?
Making a change: What is the problem you’re trying to solve?
It’s surprising how often a team does not have a clear vision of the problem. Without knowing why you’re implementing ITIL 4, a new ITSM tool, th...
OwlPoint recognized as one of the 20 Most Promising ITSM Solution Providers!
OwlPoint is proud to announce that we have been recognized by CIO Magazine as one of the 20 Most promising solution providers in 2018. This is a great...
5 Reasons for ITSM Balance
Sometimes, doing right by the client means doing more than what’s asked. It means striking an ITSM balance. This is especially true when a clien...