IT organizations are often called upon to assist their companies transform themselves by applying new technologies and improving their business proces...
Common ITSM Platform Selection Mistakes
Greg Smith describes a list of common mistakes made he has seen people make when selecting and implementing ITSM tools and provides some advice on how...
Value Co-Creation – Are Your Stakeholders Satisfied?
A successful business works with their customer to co-create value. While this is more prevalent in the COVID-19 era, it’s something that service pr...
Beware of The Checklist Illusion
People often confuse the existence of items such as process documents, knowledge articles and tool functionality with the effective and efficient use ...