Organizations often wonder where to start when attempting to improve, and if you follow the ITIL 4 Guiding Principles the answer is, “start wher...
ITIL 4 and the 7 Guiding Principles
Previous versions of ITIL provided the framework for an organization’s IT Service Management capability, but often lacked in offering the guidance n...
Introducing High-Velocity IT
by Greg Smith What is High-Velocity IT? High-Velocity IT (HVIT) is the application of digital technology to significantly en...
Announcing the ITIL 4 Readiness Evaluation Tool
As part of OwlPoint’s commitment to ITIL 4, we have developed an ITIL 4 Readiness Evaluation tool. This free web-based tool will help organiza...