OwlPoint’s CEO Mark Blanke describes how ITIL 4's Four Dimensions can be used to address the new work from home operating environment most of us are...
Starting with an Assessment and Roadmap
Organizations often wonder where to start when attempting to improve, and if you follow the ITIL 4 Guiding Principles the answer is, “start wher...
ITIL 4 and the 7 Guiding Principles
Previous versions of ITIL provided the framework for an organization’s IT Service Management capability, but often lacked in offering the guidance n...
Introducing High-Velocity IT
by Greg Smith What is High-Velocity IT? High-Velocity IT (HVIT) is the application of digital technology to significantly en...