A recent article in The Atlantic made it clear that work after COVID-19 will never be the same. A lot of people who never thought they would be workin...
Starting with an Assessment and Roadmap
Organizations often wonder where to start when attempting to improve, and if you follow the ITIL 4 Guiding Principles the answer is, “start wher...
Service Continuity Plans – No Longer A “Nice To Have”
If the COVID19 pandemic taught us anything it’s that a plan to handle everything that can go wrong is no longer a nice-to-have, it’s a need-to-hav...