You can’t build a roadmap to meet your objectives if you don’t know where you are at the beginning.
Standardize Business Processes Prior to Tool Implementation
IT organizations are often called upon to assist their companies transform themselves by applying new technologies and improving their business proces...
The Four Dimensions of ITIL 4 and the Changing World of Work
OwlPoint’s CEO Mark Blanke describes how ITIL 4's Four Dimensions can be used to address the new work from home operating environment most of us are...
Nothing is constant – except change
Remember the beginning of 2020? Back then – and by “back then” I mean four months ago – we were focused on growth and hitting revenue targets....